General Terms and Conditions
Copyright protection
This is the text of the General Terms and Conditions (GTC), as well as the https://eurocut.eu full text, image and structural content of a website is considered a copyrighted work LXXVI of 1999 Act (Coll.) 1–4 based on §§, the copyright holder Ádám Huszár e.v. (Eurocut). Any part of the individual composition of the work – including the chapter, point and paragraph structure, as well as the wording – without the prior written permission of the copyright holder it is prohibited to copy, distribute, use unchanged or in essentially the same form in print, online or in any other medium.
The right holder only allows the receipt of details of the content within the framework of the subpoena permitted by law (Section 11), provided that:
the quoted scope is proportionate,
the purpose of the citation is criticism, illustration or reference,
the source and author are indicated.
Legal consequences in case of unauthorized use
Who from the GTC or the content of the website at least a whole paragraph adopts it unchanged or largely in the same wording and publishes it on its own website, publication or any other interface, against the right holder – as a non-contractual penalty clause – A fine of EUR 1,000 (ie one thousand euros). is obliged to pay after each started paragraph.
In addition to the penalty, the right holder can enforce his claim for damages and cost compensation, including all costs of internet content certification by a notary, a lawyer’s summons, legal proceedings and execution.
The unauthorized user with the first publication of the content – with behavior suggestive – accepts the above penalty clause and immediate invoicing.
For proof, the authorized party uses a time-stamped notary’s internet certificate or other official digital archiving.
Copyright protection automatically exists from the moment the work is created; unauthorized copying and use criminal and civil consequences can entail.
1. Company data
Company name: Eurocut – Ádám Huszár sole proprietor
Head office: 1105 Budapest, Kápolna utca 5.
Mailing address: same as head office
E-mail: info@eurocut.eu
Phone: 36 70 593 3020
Tax number: 91588454-2-42
Community tax number: HU91588454
Registration number (EV): 61482874
2. Scope of GTC
2.1. The Eurocut – Ádám Huszár e. v. (headquarters: 1105 Budapest, Kápolna u. 5.; tax number: 91588454-2-42; e-mail: info@eurocut.eu; telephone number: 36 70 593 3020 – hereinafter: Contractor) by browsing its website or by sending any order, you (hereinafter: Customer) accept these General Terms and Conditions (GTC) and the Data Management Information of the Contractor, and declare that you recognize them as binding on you in their entirety. The Customer acknowledges that the Contractor is not liable for damages resulting from the failure to fulfill its obligations set out in the contract.
2.2. These Terms and Conditions are inseparable from electronic or written contracts between the parties. annex and is valid together with them.
2.3. The Contractor reserves the right to unilaterally change the prices in the online calculator, discount system or price list. A written quote (sent by e-mail or PDF) is valid for 30 days, unless the Contractor indicates a different specific validity date in the offer. The offer prices apply only to items ordered at once and paid in one amount. In the long term, the Contractor undertakes fixed unit prices only on the basis of framework contract, for the period specified in the framework contract.
2.4. The scope of the GTC covers the Contractor for all sales channels, especially for online orders placed on the website https://eurocut.eu, as well as for orders placed by e-mail, telephone or in person.
2.5. The Customer acknowledges that when placing an order on any interface (online calculator, e-mail, telephone, personal consultation, etc.) only the provisions of these General Terms and Conditions apply, even if you indicate different contractual terms on your own form, plan or other related document. Deviations from this can only be made with the Contractor in writing, specifically in this regard.
2.6. The General Terms and Conditions apply when the Contractor for all services (e.g. laser cutting, engraving, material procurement, post-work) provided on a case-by-case basis or as part of a permanent assignment. Conditions other than this are valid only with a written agreement.
2.7. The Customer acknowledges that the !!! https://eurocut.eu/tudasbazis regarding laser cutting, material types, vector file formats (e.g. DXF, SVG, PDF), as well as mandatory technical descriptions can be found. The Contractor is not responsible for faulty production resulting from lack of knowledge of these descriptions. The Customer cannot claim that he did not consult the Knowledge Base due to lack of time or patience. The Customer accepts that laser cutting service providers may have different file processing procedures, which is why the practices of other service providers cannot form the basis of a complaint with Eurocut.
3. Description of the General Terms and Conditions
The Contractor’s present General Terms and Conditions (GTC) a https://eurocut.eu published on the website. With the conclusion of the contract, the Customer acknowledges that he has read and accepts the provisions of the General Terms and Conditions and undertakes to comply with them.
4. Modification of the General Terms and Conditions
The Contractor reserves the right to amend the General Terms and Conditions at any time. The amended General Terms and Conditions a https://eurocut.eu comes into effect upon publication on the website and is valid for all new orders from the date of publication. By sending the order, the Customer declares that he has read and accepted the current General Terms and Conditions.
5. Subject of the contract
The subject of the contract is the Customer your unique needs and plans based on laser cut and/or laser engraved products production, production of semi-finished products, as well as related to these additional products and services are trained. This may include, for example:
laser cutting and engraving of various materials (plexi/acrylic, plywood, decorative paper, cardboard, plastic film, etc.),
material procurement, subsequent cleaning, sanding, surface treatment,
unique packaging, logo or serial numbering,
vector file verification, design consulting, prototyping,
logistics service (e.g. scheduled delivery, partial delivery).
In each case, the content of the individual contract between the Customer and the Contractor is determined by the online order or the price offer together with these General Terms and Conditions. The unique technical content, deadlines and prices are only included in the online order or the price offer and are valid together with the general provisions of the General Terms and Conditions.
4. Modification of the General Terms and Conditions
4. Modification of the General Terms and Conditions
The Contractor reserves the right to amend the General Terms and Conditions at any time. The amended GTC shall enter into force upon publication on https://eurocut.eu and will be valid for all new orders from the date of publication. By sending the order, the Customer declares that he has read and accepted the current General Terms and Conditions.
5. Subject of the contract
The subject of the contract is the Customer your unique needs and plans based on laser cut and/or laser engraved products production, production of semi-finished products, as well as related to these additional products and services are trained. This may include, for example:
laser cutting and engraving of various materials (plexi/acrylic, plywood, decorative paper, cardboard, plastic film, etc.),
material procurement, subsequent cleaning, sanding, surface treatment,
unique packaging, logo or serial numbering,
vector file verification, design consulting, prototyping,
logistics service (e.g. scheduled delivery, partial delivery).
In each case, the content of the individual contract between the Customer and the Contractor is determined by the online order or the price offer together with these General Terms and Conditions. The unique technical content, deadlines and prices are only included in the online order or the price offer and are valid together with the general provisions of the General Terms and Conditions.
6. Responsibilities
6.1. Intellectual property
The Customer declares that the drawings, graphics, logos and other creative content handed over for production they do not infringe the copyright, intellectual property or other rights of third parties, and has the necessary usage licenses. The Customer is responsible for any damage resulting from the breach of this obligation.
6.2. Design responsibility
The Contractor exclusively from the manufacturability side checks the uploaded plans (cutting edge thickness, minimum distances, engraving depth, etc.).
Errors in content or functionality (e.g. spelling errors in texts, inaccurate dimensions, incorrect kerf compensation, improper fitting) are the Customer’s risk if the manufactured piece corresponds to the submitted files and the tolerances assumed by the Contractor.
The Contractor is not obliged to check that the material chosen by the Customer (e.g. wood, Plexiglas) is it suitable for the desired purpose, so the Customer is responsible for errors resulting from end use.
6.3. Quality standards, prototype
The Customer has the option ‒ even in a quantity of 1 piece ‒ to order and approve a trial piece / prototype. If you take advantage of this option, but do not request modifications to the prototype, or if you do not request a prototype at all, then for subsequent serial production cannot assert a complaint because the pieces of the series – even though they were made within the agreed size and engraving tolerances – still do not completely match the optical appearance or shades he imagined.
6.4 Material insurance
The raw material in all cases, it is procured and provided by the Contractor. Based on this:
The Contractor is the finished pieces its functional suitability and the agreed size and engraving tolerances guaranteed according to the pre-approved drawing and specification.
In the case of natural materials (e.g. wood, plywood) a color and grain differences, knots, surface shade differences they arise from the nature of the material; such variations within the usual limits in the industry are not considered defects, therefore no complaints can be made against them.
6.5. Exclusion of indirect damages
To the extent not prohibited by law, the Contractor shall not be liable for lost profits, indirect or consequential damages, or damages resulting from improper or unlawful use of the product.
This is the disclaimer does not affect the Contractor’s mandatory liability for damage caused intentionally or through gross negligence, or for damage to life, limb or health, and does not limit the statutory rights of the consumer.
7. Method of ordering
First upload the file you want to cut or engrave, then select the desired material and its thickness. After that, enter the number of pieces, and the system will immediately display the calculated price. If you find it suitable, place the item in the basket and arrange the payment by advance transfer or online bank card. The process is thus fast, fully automated and requires minimal administration.
The Contractor accepts orders only online on the web interface.
A verbal request given on the phone, chat or in person is considered information only.
8. Files required for production
A file for a job, in which there are several shapes that require different processing (cutting, engraving, filling).
8.2. File Verification and Responsibility
The Contractor’s CAM software automatically imports the shapes, it does not read the comments placed in the file. Special requirements must be stated in the Comment field of the online order. The Contractor is not responsible for errors resulting from non-compliance with the format.
8.3. Tolerances
Default cutting and engraving accuracy: ±0.2 mm (wood, plexiglass, cardboard, foil). In the event of a different tolerance requirement, the Contractor does not guarantee its fulfillment without prior consultation.
9. Order process
The Contractor orders only on the online calculator receives through the https://eurocut.eu page. The online system provides fast, automatic price calculation and records the data required for ordering with minimal administration.
The production process only starts when the order is placed completely meets the following conditions:
Uploaded vector or raster files (DXF, AI, SVG, PDF, PNG/JPG) they do not contain manufacturing defects, and the Contractor approved them.
The production parameters (material, thickness, number of pieces, engraving or cutting method, possible paneling) clearly recorded are.
Customer’s billing and delivery data are fully available, so the Contractor knows with whom he has a contractual relationship.
The Customer accepted the current version of the General Terms and Conditions, as well as the delivery and payment conditions, the total amount and the production-delivery deadline.
The total value of the order was credited (advance payment or online bank card payment).
Until any of the listed conditions are met, the Contractor will not start production; the start date of the delivery deadline is automatically postponed until all necessary data and payment are received.
9.1 The process of placing an order through the website
9.1.1 Registration
You can start an order by registering – or by entering data once, as a guest. The purpose of registration is so that you do not have to fill in the billing and delivery data repeatedly next time. The provided data is handled by the Contractor in accordance with the data management information; the registered user can change his/her own data (with the exception of the username) at any time.
9.1.2 Declaration when sending the order
By finalizing the order and accepting the General Terms and Conditions, the Customer declares that he is entitled to act under the specified billing name (company or individual).
9.1.3 Processing and Manufacturing Schedule
Orders received on the website can be placed at any time of the day. Received by 23:59 and settled in full orders will be checked by the Contractor no later than 3:00 p.m. on the next working day. Production starts on the first working day after processing, provided that the files are ready for production and all data is complete. The Contractor shall publish deviations due to holidays or downtime in advance in a clearly visible place; the Customer is obliged to monitor this.
9.1.4 Automatic Confirmation
The system automatically confirms the order by e-mail, so it is the Customer’s responsibility to provide a working e-mail address. The Contractor is not responsible for notification problems due to an incorrect or unavailable address.
9.1.5 Order rejection or partial fulfillment
In justified cases – for example, technical limitation, content contradiction, wrong parameter or force majeure – the Contractor is entitled to reject the already confirmed order in whole or in part. Partial fulfillment will only be initiated after prior consultation. If the order fails due to the fault of the Contractor, the purchase price of the already paid, unprocessed items will be refunded in full. If the failure is due to the fault of the Customer, the Contractor shall refund the minus an administration fee fulfills.
9.1.6 Handling of inappropriate parameters
If there is a contradiction between the uploaded plan and the selected service parameters – e.g. exceeds the manufacturability limits -, the Contractor is entitled to reject the order, and then the amount already received in an amount reduced by handling costs to refund. In this case, the Customer can place a repeat order with new, appropriate parameters.
9.2 Responsibility for accepting the price offer and the total amount
9.2.1 The online calculator generates automatically based on the uploaded file and the selected parameters price summary (material, quantity, delivery fee, VAT). The Customer – by pressing the “Pay” button and paying the fee – declares that the price summary verified and accepted, and requests production according to the parameters recorded there. The same applies to the acceptance of price offers sent by email.
9.2.2 If the Customer does not detect the incorrectly entered parameter before payment (for example, wrong number of pieces or material thickness) and still pays for the order, later cannot refer that the product differs from your expectations. In such a case, the Contractor performs only on the basis of the parameters actually paid for, and the Customer is obliged to take delivery of the goods.
9.2.3 If the total amount is incorrect due to an obvious calculation or system error by the Contractor (e.g. zero HUF or an unrealistically low price is displayed), the Contractor is entitled to reject or modify the order. In this case, the Customer will be notified immediately, and he can choose to start a new order at the correct price or receive the full amount paid back.
9.3 After placing the order
| Point | Content |
|---|---|
| 9.3.1 Modification | The plan only until the completion of the manufacturability check can be modified. |
| 9.3.2 Verification | The contractor will carry out the manufacturability check of the plan. |
| 9.3.3 Communication deadline | If the Customer is not available within 14 calendar days due to a faulty plan or other data to be negotiated, the Contractor may cancel the order. |
| 9.3.4 Exclusion of Cancellation | In the case of individual product production, the order cannot be canceled after the physical start of production. In the case of pre-manufactured products, the order can be canceled within the period specified by law. |
9.4 Production
9.4.1 Commencement – starts on the first working day after the preparation is completed.
9.4.2 Duration – the production time chosen by the Customer is the guiding principle, but delays due to unforeseen reasons (delay of raw material suppliers, machine failure) or earlier delivery are also possible.
9.4.3 Delivery – When orders are delivered, the delivery time of the chosen delivery method is added to the production time.
10. Time of performance
10.1 Deadline
Final deadline for completion = chosen by the Customer production time is doubled (on working days). This period includes
final file verification and CAM preparation,
physical production,
handover for delivery / possibility of personal collection.
10.2 Start of production
After sending the confirmation email first day of work.
10.3 Concept of delivery for each delivery method
From the point of view of the delivery deadline, “delivery” is the day when the package is at the chosen service provider becomes available for collection for the first time, as follows:
GLS home delivery: the day of the courier’s first delivery attempt. (In the case of a shipment addressed to a GLS Parcel Point or a GLS Vending Machine: the day on which, according to GLS’ notification, the package can be collected at the point or in the vending machine.)
Package:
For home delivery service: the day of the courier’s first delivery attempt;
You are a package collection point Z-BOX in the case of: the day on which, according to Packeta’s notification, the package can be collected at the collection point / vending machine.
Foxpost parcel machine: the day when Foxpost indicates that the package has been placed in the machine and can be picked up using a code.
MPL (Hungarian Post)
for home delivery: the day of the postman’s first delivery attempt;
In the case of a PostaPont, MOL-/Coop-Pont or MPL machine: the day on which the parcel can be picked up according to the Posta’s notification.
From this day onwards, we count the completion of delivery, regardless of when the Customer actually receives the package.
10.4 Late performance
If the production time has expired and the delivery does not take place by the final deadline specified in point 10.1 for reasons within the scope of the Contractor’s interests, the following procedure applies:
Setting an additional deadline
The Customer may set an additional deadline for fulfillment in writing – at least 5 working days.Right of withdrawal
If the Contractor misses the additional deadline, the Customer is entitled to withdraw from the contract. In case of cancellation, the Contractor will refund the amount already paid within 8 calendar days.Possibility of compensation
The above provisions do not affect the Customer’s statutory compensation claims (§ 6:186 of the Civil Code).
10.5 Cancellation
If the performance time specified in 10.1 has also expired without success, the Customer may withdraw from the order and claim damages that can be proven (due to the Contractor’s fault), except for force majeure (e.g. extreme weather, official closure, supplier interruption).
10.6 Limitation of Liability
The risk of damage is transferred to the Customer on the day the package is delivered – as defined in point 10.3. The Contractor is then not responsible for:
• for delays due to incorrect or incomplete delivery / notification data,
• for deadline slippage resulting from the Customer’s default.
This is the limitation of liability does not affect the Contractor’s existing obligation for intentional or grossly negligent damage, mandatory accessories warranty, product liability, and consumer rights based on legislation.
11. Quality objections
11.1 Procedure for reporting errors
The Customer within 5 working days of receipt at the latest is obliged to notify by e-mail (with photos / video) or in person if the delivered laser-cut product has a size, material or surface defect.
The complaint must include: order ID, exact error description, piece number, attached visual evidence.
In the case of defects not visible to the naked eye (e.g. an internal crack in a plywood sheet), the proof – and the cost of a possible destructive test – will be borne by the Customer.
11.2 Obligation of the Contractor
In case of credible proof of faulty performance, the Contractor – at his own choice –
remanufactured, or
proportional discount provides or
will refund the full purchase price of the defective piece(s).
The amount of compensation is proportional to the severity of the defect, but may not exceed the purchase price of the item(s) objected to.
11.3 Exclusions
A quality complaint cannot be asserted in the following cases:
Due to a design error: If the plan provided by the Customer contains incorrect dimensions, inadequate kerf compensation or too tight joints, and the Contractor accordingly manufactured it technically faultless, no complaint can be made.
In case of improper use: Complaints cannot be accepted if the Customer sends material that is apparently not suitable for laser cutting, or if the finished product is subjected to heat or mechanical effects that cause damage.
For deviation within tolerance: For products made of wood or plexiglass, a dimensional inaccuracy within ±0.2 mm is accepted according to the industry standard, therefore no quality objection can be asserted for such a deviation.
Base material inhomogeneity: due to the inhomogeneity of wood or other natural materials (knots, lumps), it may be necessary to mechanically cut the workpiece at certain points afterwards, because the laser beam could not cut it, which causes an aesthetic difference compared to laser-cut edges.
11.4 Warranty / warranty
The laser cut, manufactured based on unique parameters semi-finished or finished products are not subject to a mandatory warranty. The Contractor is according to the Civil Code accessory warranty fulfills its obligations according to the above procedure. The existence of the fault must be borne by the Customer without a doubt justify; in case of mere suspicion, the Contractor may rightfully reject the complaint.
12. Breach of Contract
Delay by the Customer
12.1 Failure to deliver files and materials by deadline
12.1.1 The Customer acknowledges that the Contractor has works according to a calendar; it is in your interest to complete each laser cutting task within the planned time frame. The Customer commits a breach of contract if he does not meet the deadline for the submission of the final cutting file(s) and payment.
12.1.2 In the event of a deadline failure, the Contractor is entitled at his choice
12.1.2.1 a to terminate the contract with immediate effect and to assert against the Customer the verified damages resulting from the delay; or
12.1.2.2 set a new submission deadline. If the Customer does not accept the new deadline within 3 working days from the receipt of the notification, the Contractor is entitled to terminate the contract and assert damages resulting from the delay.
12.2 Non-acceptance obligation
12.2.1 The Customer is obliged to pick up the product delivered to the home by the courier service or delivered to a parcel machine or pick-up point (GLS, Packeta, Foxpost, MPL) within the following time:
• for home delivery – within 10 calendar days after the first delivery attempt;
• at a parcel point or vending machine – before the end of the collection deadline indicated by the service provider (typically 3-7 calendar days).
12.2.2 If the Customer does not take delivery of the product within the above deadlines, the Contractor is entitled to:
• charge a storage fee in addition to the purchase price of the product for the duration of custody (1,000 HUF VAT per calendar day);
• transfer the return and resending costs of the unclaimed package to the Customer.
If the Customer does not take delivery within 15 calendar days or does not arrange for the redelivery delivery, the Contractor is entitled to destroy the product. The obligation to pay the purchase price also exists in this case; re-production takes place only on the basis of a new order.
12.2.3 If the Customer does not receive the product within 15 calendar days from the delivery deadline, the Contractor considers that the Customer has withdrawn from the contract. The Customer is obliged to bear all damages and costs caused by his cancellation, including – but not limited to – the purchase price of the product, late fees, possible payment orders or legal proceedings.
12.3 Effect of previous breaches of contract
The Customer accepts that if he has previously committed a breach of contract or his dispute remains unresolved, the Contractor is entitled to refuse further orders or to impose conditions (in particular to require a full payment in advance), in order to avoid further risks.
12.4 Delay by the Contractor
If the customer delivers the product beyond the performance deadline defined in chapter 10, the Customer is entitled to legal enforcement according to point 10.4.
12.5 The Contractor is at fault performance
12.5.1 The Contractor performs incorrectly if the laser-cut or engraved product does not meet the quantity or quality of the requirements set out in the order or in the pre-approved cutting files, including the agreed size and engraving tolerances.
12.5.2 16. The provisions of the Quality and Quantity Control chapter shall apply.
12.5.3 In the event of a quality complaint, the Customer may primarily demand the repair or replacement of the defective product. The specific warranty claim must be clearly indicated when presenting the objection. A warranty claim can be asserted within two months from receipt. The Contractor is not obliged to accept a request beyond this deadline.
12.5.4 In case of a serious objection, the Contractor will repair or replace the defective product within 25 working days at the latest. The delivery cost of the repaired or remanufactured parts shall be borne by the Contractor.
12.5.5 If repair or replacement is not possible or would involve disproportionate additional costs, the parties may agree on a fair price reduction in accordance with the Civil Code according to its rules.
12.5.6 If the invoice has not yet been settled when the objection is presented, the Customer may not refuse to pay the full fee citing the objection, but may propose to the to withhold an amount deemed fair by the parties until the warranty claim is settled.
13. Right of withdrawal
13.1 Legal background
The 45/2014. (II. 26.) Government Decree According to Section 29 (1) c) the consumer is not entitled to the 14-day right of withdrawal without reason in the case of a product that “was produced based on the instructions or at the express request of the consumer, or which was clearly tailored to the consumer”.
In the course of Eurocut’s services, laser cut / engraved products are made based on individual designs, therefore the general right of withdrawal cannot be exercised. Cancellation is only possible if:
the product suffers from a quality or quantity defect according to Chapter 11, or
the Contractor culpably exceeds the performance deadline specified in Chapter 10, and the Customer requests instead of compensation according to point 10.5 to withdraw.
13.2 Form of withdrawal statement
The intention to withdraw must be communicated by the Customer in writing:
Email to info@eurocut.eu, or
By registered / registered mail to the Contractor’s headquarters (1105 Budapest, Kápolna u. 5.).
Notification by phone, chat or verbally is not sufficient.
13.3 Return rules
The cost of the return is borne by the Customer.
it must be delivered to the head office address.
Delivery with cash on delivery (postage) will not be accepted by the Contractor.
A damaged, incomplete or partially used product is not considered returned; in such a case, the Contractor may assert a claim.
13.4 Non-custom products
If in the webshop standard accessories in stock (e.g. key rings, metal hangers, adhesive strips) are sold, for which the consumer has the right of withdrawal without reason within 14 days of receipt. The refund will be made no later than 14 days after the return of the product, in the same way as the original payment method. The cost of returning the purchased products – based on the law – is borne by the Customer.
14. Retention of Title
14.1 Ownership until payment of the purchase price
The Contractor retains ownership of the delivered laser-cut / engraved product(s) until the Customer pays the full purchase price and related costs (production cost, delivery, etc.) does not compensate. The risk of damage passes to the Customer upon acceptance, but the rights of disposal arising from the right of ownership are only vested after full payment.
14.2 Prohibition of alienation and encumbrance
Until payment is made, the Customer
may not alienate or encumber the product,
may not use third party for the work to be performed to the other party,
he cannot pay the purchase price from the sale proceeds.
In case of breach of this, the Contractor may file a claim for compensation and, if necessary, criminal law can enforce.
14.3 Limitation of use
The Customer can use individual parts, assemblies, decorative or structural elements only in full after paying the purchase price is entitled to:
incorporate into the final product,
resell,
use with any physical transformation (gluing, milling, bending, surface treatment, etc.).
14.4 Ownership of production support files and tools
The Contractor – for quality control and know-how protection reasons – retains ownership of all of the Customer’s plans for in-house created CAM file, cutting program, setting, template, generated waste and clamping device, unless the delivery and price of these have been previously agreed upon in writing by the parties.
15. Quality and quantity control, complaint procedure
15.1 Check upon receipt
All shipments arrive with GLS, Packeta, Foxpost or MPL service providers. Personal (local) collection is not possible, therefore the Customer must follow the following procedure:
External package inspection upon delivery
The Customer is obliged to visually inspect the packaging in the presence of the courier – or, in the case of a parcel machine/collection point, during the collection process. In case of visible damage, a report must be made immediately with the courier or – in the case of a machine – the damage must be recorded on the service provider’s electronic interface.Batch count and inspection
After receiving the package, the Customer must count and visually inspect at least 10% of the shipment, and if required, the entire quantity, as soon as possible, ideally within 24 hours. To prove the discrepancy, it is recommended to document the unpacking of the package with a video or photo.Reporting a perceived deficiency or damage
The Customer must immediately notify the Contractor in writing of any errors or deviations in quantity, following the procedure according to Chapter 16, and attach the report, photo or video. In the absence of this, the Contractor is not obliged to accept complaints regarding damage or quantity deviations during transport.
15.2 Objection to quantity
The Customer can only enforce quantitative complaint, if you record the resolution of the sealed, undamaged packaging – together with the visibility of the label – with a video or other credible image material, and clearly prove the discrepancy on the recording. The recording must be delivered to the Contractor no later than 48 hours after receipt. The Contractor shall make up the rightfully certified deficiency within 15 working days or issue a credit invoice for the appropriate amount.
15.3 Inspection obligation
The Customer is also obliged to before use (e.g. gluing, installation, resale) make sure that the size, quantity, and surface quality of the laser-cut elements meet the requirements. In the event of a defect reported after the start of use, the Contractor is not responsible for the associated additional costs (installation, loss of material, labor fees, etc.).
15.4 Time for re-production
In the case of defective performance, the agreed reproduction time is the same as the originally ordered production time.
15.5 Determination of quality
The shipment quality
standard industry tolerances (wood/plexi ±0.2 mm; cardboard ±0.1 mm),
or the pre-approved prototype serves as a comparison.
The Customer has the right to refuse acceptance if the quality does not reach the previously agreed quality in an objectively measurable way.
15.6 Submitting an objection
It must be indicated by e-mail or by registered / registered mail.
The Contractor shall begin investigating the complaint within 10 calendar days and in writing within 14 calendar days at the latest answers.
15.7 Sample sending
At the Contractor’s request, the Customer sends a sample of the objected to product. Based on the sample received, the parties will agree on the settlement method.
15.8 Settlement of legitimate objection
First repair (if technically possible) or reproduction – free of charge, within the original deadline.
In the case of re-production, the Customer will return the objected pieces, the shipping costs will be borne by the Customer.
If the defect is the item affects more than 50%, the Customer may withdraw from the contract without consequence.
15.9 Limitation of Liability
In the event of faulty performance, the Contractor’s financial responsibility extends at most to the gross value of the objected product(s) on the invoice.
15.10 Customer’s subsequent intervention
If the Customer repairs the defect himself (or starts the repair), he loses the warranty rights for the repaired parts, no further claim can be asserted.
16. Complaint handling
16.1 First step – direct negotiation
The Customer is obliged in writing (e-mail: info@eurocut.eu) to coordinate with the Contractor. Complaints are always handled bilateral dialogue; the aim of the parties is to approximate the positions and find a mutually acceptable solution.
16.2 Dispute resolution options after unsuccessful negotiation
If the consultation between the Customer and the Contractor does not lead to results, the following forums are available:
Cross-border dispute – European Consumer Center (ECC) Hungary
The ECC network offers free help if you are acting against a trader established in another EU member state, Iceland or Norway.
• Address: 1122 Budapest, Városmajor u. 35.
• Email: eccnet-hu@nfh.gov.hu
• Web: eccnet.eu nkfh.gov.huConciliation Board – Budapest Conciliation Board
In the event of a civil dispute between a consumer and a business, it offers a quick, out-of-court procedure; its purpose is to create an agreement, but it can also make a decision.
• Mailing address: 1253 Budapest, Pf. 10.
• Telephone: 36 1 488 2131
• Email: bekelteto.testulet@bkik.hu bekeltet.bkik.hu
(Depending on territorial jurisdiction, other conciliation bodies can also be chosen.)National Trade and Consumer Protection Authority (NKFH)
If you suspect a violation of consumer protection legislation, you can file a complaint with the authority.
• Address: 1122 Budapest, Városmajor u. 35.
• Email: ugyfelszolgalat@nkfh.gov.hu
• Web: nkfh.gov.hu nkfh.gov.huOnline dispute resolution platform
Central ODR platform of the European Commission Expires on July 20, 2025, will no longer accept new complaints. After this date, you must contact one of the above bodies directly.
16.3 Formal requirements for submitting a complaint
The complaint in writing must be done (e-mail or registered letter / return receipt requested).
It includes: order number, date, exact description of the complaint, requested solution, photo / video / minutes if necessary.
16.4 Contractor’s response deadlines
The Contractor counted from the receipt of the complaint Within 10 calendar days begins the investigation and within 14 calendar days at the latest gives a written answer.
16.5 Jurisdiction and Jurisdiction
If an agreement is not reached, the consumer has the right to apply to the competent court according to his place of residence or residence, or to the court where the Contractor is based. Non-consumer parties (business organizations) – in the absence of a different agreement – the parties stipulate the exclusive jurisdiction of the Pest Central District Court. The Contractor participates and cooperates in the conciliation board procedure.
17. Final Provisions
17.1 Partial Invalidity
If any provision of these GTC becomes invalid or unenforceable, this does not affect the validity of the other points; the parties shall replace the invalid part with the closest possible legal provision.
17.2 Governing Law
In matters not regulated in the General Terms and Conditions a current Hungarian legislation – especially the Civil Code, 45/2014. (II. 26.) Government Decree, as well as the rules on electronic commerce and consumer protection – their provisions are the governing ones.
17.3 Dispute Resolution
The parties have priority over disputed matters in a peaceful way, with negotiation they try to sort it out. In the event of this being ineffective – if it has jurisdiction according to the legal value and subject matter – a Pest Central District Court their jurisdiction is determined.
17.4 Effectiveness
These General Terms and Conditions enter into force on the day of publication and are valid until withdrawn. The previous GTC versions expire from the date of publication.
Payment terms
1. Payment Information
1. Method of payment
1.1 The Customer is obliged to pay the full price of the order in advance, using one of the following options:
Bank transfer in HUF (to the HUF account on the fee request)
• Bank transfer in EUR (to the EUR-IBAN on the fee request)
• Bank branch cash deposit to the Contractor’s bank account (obligation according to the Money Transfer Act)
• Online bank card payment through the Barion secure payment interface: Online bank card payment is made through the Barion system. The bank card and other payment-related data do not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.
Cash on delivery, deferred or installment payments not available.
1.2 The Contractor will only start production after receiving credit.
2. Fee request and invoice
2.1 In the case of an advance payment or cash payment, the Contractor will send a fee request by e-mail; the invoice is prepared when the money is received and is sent by e-mail.
2.2 When paying by bank card, the invoice is automatically issued and forwarded to the Customer when the transaction is closed.
3. Payment deadline
3.1 The payment must arrive within 5 calendar days from the issuance of the fee request.
4. Foreign currency transfer and bank costs
4.1 When paying in EUR, the Customer undertakes his own and the beneficiary’s bank fees, and also ensures that the amount stated in the fee request is fully credited.
4.2 From the cash deposit at the bank branch the resulting bank fees are borne by the Customer.
4.3 If the amount credited is less than the invoice value due to the above fees, the Customer is obliged to settle the difference immediately.
5. Delayed or disputed payment
5.1 In the event of a delay, partial amount or payment dispute, the Contractor is entitled to:
• Suspend ongoing orders,
• Reject new orders,
• All further fulfillment must be strict prepayment.
2. Certificate of completion
2.1 Electronic or paper-based Proof of Delivery (POD) issued by the courier service (GLS) or the service provider operating the collection point or parcel machine (Packeta, Foxpost, MPL) – including the automatic SMS, e-mail or application notification in which the service provider records the successful delivery – has the same legal effect as the proof of delivery.
2.2 The date indicated on the POD or receipt is considered the date of delivery. The Contractor shall issue the invoice with this date no later than 8 calendar days after completion.
2.3 The Customer must notify in writing within 3 working days of receiving the package if does not accept the performance. In the absence of this, the performance shall be considered accepted with the date indicated on the POD or acceptance notice.
2.4 In case of objection, the Customer must attach a short, written justification and, if necessary, documentation (photo, video, minutes). The parties settle the objection according to the procedure set out in the chapter Quality and quantity control.
3. Late payment
If any amount to be paid in advance (for example, a shortfall due to bank charges or a technical error) is not received in full by the deadline, the Customer is obliged to pay late interest equal to twice the current central bank base rate, as well as the costs incurred in collection, and the Contractor is entitled to suspend performance or refuse further orders until the debt is settled in full.
4. Disputing the invoice
4.1 The Customer is not entitled to withhold the consideration paid in advance or set off any claims against the Contractor – even those arising from other contracts. If the amount of the invoice differs from the advance payment actually paid, the parties are obliged to agree on the crediting or additional settlement of the difference.
4.2 Objection regarding the data and amount of the invoice can be presented no later than the 20th calendar day after the invoice payment deadline.
4.3 The Customer must notify the objection in writing:
electronically to info@eurocut.eu e-invoice
The e-mail must contain:
the serial number of the invoice,
the disputed item/items,
a detailed, clear explanation of the objection.
Simple return of the invoice without justification is not considered a substantive dispute.
4.4 If the detailed objection is not received by the Contractor within the 20-day deadline, the invoice is considered accepted by the parties, and the Customer may not dispute its totality afterwards – especially not if the product has already been received or used.
4.5 In the event of a legitimate objection, the Contractor issues a corrective (credit or supplementary) invoice from the Within 8 calendar days.
5. Refund
5.1 General rule
The Contractor pays the amount owed to the Customer – regardless of the original payment method – bank by bank transfer to the domestic (HUF) or foreign currency (EUR) bank account specified by the Customer. By placing the order, the Customer expressly consents to this refund method. The refund does not incur any additional costs to the Customer; the fee for the bank transaction is borne by the Contractor.
5.2 Refund due to a reason attributable to the Contractor
If the reason for the refund is the Contractor’s fault (e.g. incorrect billing, quality complaint approval), the Contractor undertakes to refund the full amount, without deducting bank fees or handling costs.
5.3 Overpayment resulting from the Customer’s fault
If an overpayment occurs due to the Customer’s mistake – for example, a wrong transfer, double payment or incorrect amount – the Contractor:
by the bank actually deducted transaction fees can be deducted,
but administrative or other fees cannot be charged in addition.
The Contractor electronically informs the Customer of the amount of the deduction and forwards the credit invoice issued to settle the difference by e-mail.
Delivery conditions
1. General information
1.1 Production time delivery time = delivery time
The Customer acknowledges that the “production time” includes the laser cutting/engraving performed in the Budapest workshop, the post-work and the delivery of the package. The production time displayed on the website depends on the drawing, number of pieces and other production parameters of the Customer’s plan, therefore it is not possible to establish a general production time, the website shows the actual production time separately for each item. Delivery time is 2 working days on average. The actual delivery may be earlier than the deadline displayed on the online interface or – within the delivery time specified in the General Terms and Conditions – later. The Contractor’s responsibility only exists if the delivery exceeds the delivery deadline.
1.2 Internal production services
All laser cutting, engraving and additional post-work is done at the Contractor’s Budapest site. Production slippage can only occur in the event of an unexpected technical error or force majeure, in which case the Contractor applies compensation according to the General Terms and Conditions.
1.3 Courier services
Primary delivery partners: GLS, Packeta and Foxpost. Due to legal requirements (Ektv. †), MPL can also be selected as an option. Domestic delivery times (from dispatch):
| Service Provider | Home delivery | Pick-up point / vending machine |
|---|---|---|
| GLS | 1-2 business days | – |
| Packet | – | 1-2 working days (Z-box or partner point) |
| Foxpost | – | 1-2 working days (automatic) |
| MPL (optional) | 1-2 business days | 1-3 working days (PostaPont, automatic) |
1.4 Methods of receipt
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Home delivery (GLS) – the courier’s first delivery attempt on the day of delivery.
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Pick-up point / vending machine – In the case of Packeta (Z-box), Foxpost or MPL vending machine, the start day of the pickup option is deemed to be delivery.
The Customer must within the deadline specified by the service provider to receive the package, failure to do so may result in the payment of the storage fee according to point 12.2.
1.5 Delivery fees
The delivery fee is displayed on the online ordering interface, but in the case of non-standard size or excess weight, the Contractor may provide a unique fee after payment.
1.6 Packaging
The products are protected by protective film, corrugated cardboard and, if necessary, stiffeners; the cost of the packaging material is included in the delivery fee.
1.7 Damaged package
In the event of damage upon receipt, the Customer shall record a report with the courier or on the machine interface and notify the Contractor immediately in accordance with point 15.
2. Delivery time
2.1 Delivery time begins on the business day following the business day on which the order is placed completely meets the following conditions (regardless of whether received online or by email):
2.1.1 Uploaded vector or raster files (DXF, AI, SVG, PDF, PNG/JPG) they do not contain manufacturing defects, and the Contractor approved them.
2.1.2 The production parameters (material, thickness, number of pieces, type of cutting/engraving, possible assembly) clearly recorded are.
2.1.3 Required to identify the Customer all billing and shipping information is available.
2.1.4 The Customer accepted the chosen delivery and payment terms, as well as the total amount and the production-delivery deadline.
2.1.5 The order is complete the consideration has been credited on the Contractor’s bank account, or a confirmation of a successful bank card payment has been received.
2.2 As long as any of the above conditions are absent, the Contractor will not start production; the start date of the delivery time is automatically postponed until all necessary data and payment are received. The Contractor assumes no responsibility for the resulting delay.
3. Delivery at the courier and pick-up point
3.1 Delivery partners and time slots
Contractual partners of the Contractor: GLS (home delivery), Packeta (collection points and Z-Box machines), Foxpost (package machines). Due to legal obligations, delivery via MPL can also be selected.
GLS courier delivery: on working days 8:00 a.m. to 5:00 p.m. between.
Packeta and Foxpost machines/points: the package can be picked up for the period specified in the notification (usually 5 calendar days).
The Customer or his authorized representative is obliged to take care of the on receipt; in case of non-delivery, the incurred costs shall be borne by the Customer.
3.2 Delivery attempts, resending
GLS undertakes two delivery attempts. After unsuccessful collection or the expiration of the automatic deadline, the package is returned to the Contractor. The cost of return delivery and reshipment is borne by the Customer.
3.3 Changing the delivery address
The address can be changed free of charge before shipping. After dispatch, the address cannot be changed.
3.4 Collection point-specific obligations
In the case of GLS, Packeta, Foxpost, MPL automatic/post point, the Customer is responsible for picking up the package in time.
In the case of an undelivered shipment, the cost of return, storage and re-shipment is borne by the Customer charged.
3.5 Unpacking, quantity control
The Customer is obliged to take the care expected of him, preferably with video recording, unpack and check the package item by item. Complaints about quantity or item discrepancies can only be validated by attaching credible evidence (e.g. recording, minutes).
3.6 Damaged package
In case of visible damage, the Customer requests a report from the courier or – in the case of automatic/Packeta point – the electronic indicates the problem on the interface, and then sends the protocol and the description of the case in writing (e-mail or registered letter) to the Contractor immediately. In the absence of a protocol, the Contractor will not accept a claim for a damaged package.
Information on data management
Information
This Data Management Notice (hereinafter: “Notice”) details how Eurocut (headquarters: 1105 Budapest, Kápolna u. 5., company registration number: n.a. – sole proprietorship, represented by: Ádám Huszár, sole proprietor; hereinafter: “Data Controller”) handles personal data at https://eurocut.eu (the hereinafter: “Website”) during its operation.
1. Data controller contact details
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Postal address: 1105 Budapest, Kápolna u. 5.
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E-mail: info@eurocut.eu
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Telephone: 36 70 593 3020
2. Concepts and legal background
During the Data Controller’s activities, the 2016/679/EU General Data Protection Regulation (GDPR), CXII of 2011. Act (Info tv.) and acts in accordance with other governing legislation.
3. Scope, purpose and legal basis of processed data
| Activity | Managed data | Goal | Legal basis (GDPR) | Retention time |
|---|---|---|---|---|
| Via contact form | Name, e-mail, message content | Responding to inquiries | Art.6(1)(b) – Pre-contractual steps | 1 year after the termination of communication |
| Newsletter subscription | Name, e‑mail | Sending newsletters | Art.6(1)(a) – Consent | Until withdrawn |
| Purchase/webshop | Name, address, e‑mail, phone number, billing information | Contract fulfillment, invoicing | Art. 6(1)(b) | According to financial legislation, 8 years |
| Managing cookies | IP address, browsing data | Website operation, statistics | Art.6(1)(f) – Legitimate interest / Art.6(1)(a) | Depending on your browser settings |
4. Data processors
The Data Controller uses the following service providers to process personal data:
Storage provider: Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany)
Courier service: GLS, Packeta, Foxpost, MPL
Payment by bank card: Barion Payment Zrt.
The Data Controller ensures the appropriate protection of personal data in contracts concluded with data processors.
Barion Pixel operated by Barion Payment Zrt. (“Barion”) operates on our website.
Barion Pixel collects data on the behavior of website visitors to ensure system operation, analytical measurements and remarketing purposes.
Barion Pixel may collect the following data:
- IP address,
- browser and device information,
- operations performed on the website (e.g. pages viewed, name and value of products placed in the basket, successful or unsuccessful purchase),
- technical identifiers (cookie, session ID).
Collected data is handled in Barion’s own system, according to its own data management policy.
The use of Barion Pixel cookies is subject to consent. The visitor can indicate or reject the acceptance of cookies on the cookie management interface of our website.
Legal basis for data management: consent of the data subject (GDPR Article 6 (1) a)).
Data of Barion Payment Zrt.: Barion Payment Zrt. (headquarters: 1117 Budapest, Infopark sétány 1. Building I.; MNB license number: H-EN-I-1064/2013).
5. Data transfer
The Data Controller does not forward personal data to a third country or international organization, unless it informs the User beforehand and provides the guarantees required in Chapter V of the GDPR.
6. Cookies
The Website uses cookies to improve the user experience. Mandatory technical cookies are necessary for the proper functioning of the Website. Cookies for statistical or marketing purposes require the prior consent of the User.
| Type of cookie | Name | Lifetime | Purpose |
| Session cookie | PHPSESSID | session duration | Website operation |
| Statistical cookie | _ga | 1 year | Google Analytics |
| Marketing / analytical cookie | BA_pixel_id, BA_uuid, BA_sid | 30-365 days (depending on cookie type) | Barion Pixel: user behavior measurement, payment process support, remarketing purposes |
The User can delete cookies in their browser at any time, or set the prohibition of the use of cookies.
7. Data security
The Data Manager applies appropriate technical and organizational measures to protect personal data, especially against unauthorized access, data alteration or loss.
8. Rights of data subjects
The data subjects are GDPR III. can exercise the following rights based on chapter:
Right of access – you can request information about the processed data.
Right of rectification – correction of inaccurate data.
Right of deletion – (“the right to be forgotten”) defined in cases.
Right to restrict data processing.
Right to data portability.
Right to protest – against data processing based on legitimate interest.
9. Remedies
- National Data Protection and Information Freedom Authority (NAIH) – address: 1055 Budapest, Falk Miksa utca 9-11, e-mail: ugyfelszolgalat@naih.hu
- Court proceedings – the Pesti Központi Körületi Bíróság is responsible for adjudicating the legal dispute.
10. Modification of the Prospectus
The Data Controller reserves the right to unilaterally modify this Information. The amended rules will be published by the Data Controller on the Website and applied after the amendment enters into force.
11. Deleting user account and data
Users have the right to request the deletion of their personal data from Eurocut’s system.
If you would like to delete your user account and the associated data, please send an e-mail to the following address:
In the e-mail, please indicate the e-mail address of your account so that we can identify the user account.
The cancellation request is counted from receipt within 30 days at most we will process it.
During deletion, we remove:
the user account,
the personal data associated with the account,
designs and files uploaded by the user.
It is important that it is related to already completed orders we have to keep billing data due to legal obligations for a period of time in accordance with the accounting regulations.
We will send you confirmation of the deletion by e-mail.