Contact
Eurocut provides laser cutting of non-metal materials from digital files. If you have a question about production, an order or file preparation, this page shows the quickest way to reach us.
Please note that we do not operate an office or retail premises, so personal customer service and collection are not currently available.
What can we help with?
We are happy to help with the following topics.
Quote request
For a laser-cutting or manufacturing quote, send your file, material and required quantity. You can also order immediately through our online editor without requesting a quote.
Technical question
We can help with DXF, SVG, engraving and manufacturability questions, as well as material thickness and tolerance.
Order status
Track your order in your customer account; we are also happy to help with questions.
Shipping and billing
We can also help with questions about delivery, packaging or invoicing details.
How to contact us
A short, precise message is usually enough for us to identify the next step.
Send your source material
This can be a drawing, DXF, SVG, PDF, screenshot or a short description. If you know the material type, thickness and quantity, that helps greatly. We can help select a suitable material when needed.
We check manufacturability
We review the technical details and let you know if anything needs clarification or cannot be manufactured in its current form. If needed, we suggest a better solution.
We respond and start the process
Once everything is in order, we send the quote and start production after it is accepted.
Important information
Eurocut specialises in laser cutting non-metal materials. We do not provide conventional product design, copying from physical samples or on-site assembly.
Personal collection is not currently available; every order goes through the production and delivery process.
Contact details
What happens after you contact us?
We respond as quickly as possible during business hours. Response time depends on the complexity of the enquiry.
Please send the file or visual, material, thickness, quantity and deadline. Precise information helps us respond faster.
Eurocut is an online manufacturing platform; we do not operate a traditional office or collection point. Delivery is by courier.
Order status and related information are available in your account and update live. For questions about an existing order, email info@eurocut.eu.
Yes. Before production we check files for basic manufacturability and flag obvious issues such as open contours or size problems.
A final price requires a file, material, thickness, colour and quantity. For an estimate, upload a rough outline to the online editor.
Include material, thickness, quantity, DXF/SVG or another vector file, outside dimensions, intended use, deadline and delivery method.
We cut non-metal materials including acrylic, plywood, EVA foam, cardboard and polyester plastic sheets.
No. Our service is optimised for non-metal materials and we do not offer metal laser cutting.
No. We use our own stocked materials to keep quality, safety and lead times predictable.
Our laser-cutting work area is 1000 × 500 mm. Larger shapes must be split where possible; UV engraving is available up to 190 × 190 mm.
Our general contour tolerance is ±0.2 mm. Discuss tolerance needs or order a sample for interlocking or mechanical parts.
Yes. UV engraving is available for many materials and is ideal for front panels, EVA inserts, labels, logos and identification marks.
Yes. Depending on quantity and complexity, expedited production can be completed within one business day. Call us for same-day needs.
If your file is production-ready and you know material, thickness and quantity, the online order interface is fastest. Email is best for technical questions.
No. Incoming payments are checked continuously, so a transfer does not delay production. Missing payments receive an automatic reminder.
Email us a short description of the issue and we will investigate and fix it as quickly as possible.
Get in touch
If you already know the material, thickness or production task, send it to us. We will help move the process forward.
We are happy to hear from you with any question - feel free to email or call us.