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Eurocut specialises in the laser cutting of non-metallic materials from digital files. If you have a question about production, your order or file preparation, this page shows the quickest way to reach us.
Please note that we do not operate an office or retail premises, so in-person customer service and collection are not currently available. For enquiries in English, please contact us by email.
How can we help?
We are happy to help with the following topics.
Request a quotation
For a laser-cutting or production quotation, send us the file, material and required quantity. You can also place an order immediately through our online editor without requesting a quotation.
Technical question
We can help clarify questions about DXF and SVG files, engraving, manufacturability, material thickness and tolerances.
Order status
You can track your order in your customer account. If you still have a question, please contact us.
Shipping and invoicing
We can also help with questions about shipping, packaging or billing details.
The best way to contact us
A short, precise message is usually enough for us to identify the next step.
Send us the source material
This can be a drawing, DXF, SVG, PDF, screenshot or a brief description. If you know the material, thickness and quantity, please include them. If necessary, we can help you choose a suitable material for your application.
We check manufacturability
We review the technical details and let you know if anything needs clarification or cannot be manufactured as submitted. Where appropriate, we suggest a better solution.
We reply and the process begins
If everything is in order, we send you our quotation. Once accepted, production can begin.
Important information
Eurocut specialises in laser cutting non-metallic materials. We do not provide conventional design services, copy parts from physical samples or carry out on-site installation.
In-person collection is not currently available. Every order goes through our production and shipping process.
Contact details
What happens after you contact us?
We respond as quickly as possible during business hours. Response time depends on the complexity of the enquiry.
Please send the file or visual, material, thickness, quantity and deadline. Precise information helps us respond faster.
Eurocut is an online manufacturing platform; we do not operate a traditional office or collection point. Delivery is by courier.
Order status and related information are available in your account and update live. For questions about an existing order, email info@eurocut.eu.
Yes. Before production we check files for basic manufacturability and flag obvious issues such as open contours or size problems.
A final price requires a file, material, thickness, colour and quantity. For an estimate, upload a rough outline to the online editor.
Include material, thickness, quantity, DXF/SVG or another vector file, outside dimensions, intended use, deadline and delivery method.
We cut non-metal materials including acrylic, plywood, EVA foam, cardboard and polyester plastic sheets.
No. Our service is optimised for non-metal materials and we do not offer metal laser cutting.
No. We use our own stocked materials to keep quality, safety and lead times predictable.
Our laser-cutting work area is 1000 × 500 mm. Larger shapes must be split where possible; UV engraving is available up to 190 × 190 mm.
Our general contour tolerance is ±0.2 mm. Discuss tolerance needs or order a sample for interlocking or mechanical parts.
Yes. UV engraving is available for many materials and is ideal for front panels, EVA inserts, labels, logos and identification marks.
Yes. Depending on quantity and complexity, expedited production can be completed within one business day. Call us for same-day needs.
If your file is production-ready and you know material, thickness and quantity, the online order interface is fastest. Email is best for technical questions.
No. Incoming payments are checked continuously, so a transfer does not delay production. Missing payments receive an automatic reminder.
Email us a short description of the issue and we will investigate and fix it as quickly as possible.
Contact us
If you already know the material, thickness or production task involved, send us the details by email and we will help you move the process forward.
We welcome your questions by email. Telephone support is currently available in Hungarian only.