Delivery charges and collection options
The charges shown are net charges. The delivery methods available for an order vary according to the package’s actual dimensions and weight. The system only allows an option that the courier can technically handle for the size and weight of the order.
GLS home delivery
Delivery directly to the specified address.
GLS ParcelShop
Flexible collection at a GLS ParcelShop.
GLS parcel locker
Parcel locker delivery for smaller packages.
Foxpost parcel locker
Cost-effective collection from a parcel locker.
Packeta pickup point / locker
Pickup point or parcel locker, depending on the size of the order.
The charges shown here are for information only. The final delivery options and charges are displayed during checkout based on the specific package dimensions and weight.
Parcel locker size limit
Parcel locker delivery is unavailable for workpieces longer than 55 cm because the package would not fit in the locker.
Cash on delivery is unavailable
Manufactured or finished products cannot be ordered with cash on delivery. The full order amount must be paid by bank card or advance bank transfer.
No personal collection
Personal collection is currently unavailable because we do not operate a traditional retail location. Completed packages are sent by courier.
Tracking number and status in your account
You can view the production status, technical questions, dispatch and tracking information for your order under My Account / Orders.
When a tracking number appears in the Tracking number field, the package has been prepared, deposited in a parcel locker, or is waiting for courier collection.
If the courier’s website does not yet show the package as received, the order is still complete. In this case, the courier has not yet emptied the locker or collected the completed package from us.
Quick answers before delivery
Which delivery methods are available?
GLS home delivery, GLS ParcelShop, GLS parcel locker, Foxpost parcel locker and Packeta pickup point or locker are currently available. The available options for an order also depend on the package size and weight.
How long does delivery take?
Delivery usually takes 1-2 business days from dispatch. If a parcel locker is full, for example, delivery may take 2-4 business days. This is in addition to the production time.
Is cash on delivery available?
No. Manufactured or finished products cannot be ordered with cash on delivery. The full order amount can be paid by bank card or advance bank transfer.
Is personal collection available?
Personal collection is currently unavailable because we do not operate a traditional retail location. Completed orders are sent by courier.
Where can I find the tracking number?
You can find the tracking number for an order under My Account / Orders once production is complete and the package has been prepared or dispatched. The tracking number appears in the order header. You can copy it by clicking the small icon or open the tracking page by clicking the courier’s name.
Do you have a question about your package?
If you are unsure about the order status, tracking number or available delivery method, contact us and we will help you check it.